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Frequently asked questions
Find answers to common questions about our products and service.
Unlike generic pet supplements sourced from industrial marine farms or blended with overseas fillers, WaggleWhisk is 100% grown, harvested, and freeze-dried in the crystal-clear, unpolluted coastal waters of New Zealand.
Orders ship from our Florida warehouse in 1–2 business days. Standard US delivery takes 2 to 5 business days. A tracking link will be emailed to you as soon as your label is created.
We want your pet to try WaggleWhisk completely risk-free! If your pet doesn't love it, email us within 30 days of delivery at team@bestwtrade.com for a full refund on your trial pouch.
Please note: To keep our shipping carbon footprint low and maintain zero-waste operations, we do not accept physical returns on any items.
Our Risk-Free Guarantee is designed to let your pet try the product. For orders containing multiple units (e.g., 2+ items), our returnless refund strictly applies to one single item per household. Any additional units in the order are non-refundable and remain yours to keep or gift to a friend or local shelter.
Email us at team@bestwtrade.com anytime. Our team replies within 24 hours.